I reviewed your ticket and the techs advised you to right click on an eps file, then under advanced or options choose open with and change that to signcut or any program you choose to make your default. ![]() Setting the default for eps files is not done from our software it is an association done from your operating system. You may contact me at Take out the REMOVE. As soon as money frees up I will be replacing SignCut, until then I will work around the problems I have. I am not trying to cut on your product because I really do like SignCut and absolutly love inkscape but I have to look at more "stable" options to run my small business. I also now get an error fault everytime I close SignCut and when I contacted your support I was told it was a issue with my computer. SignCut will now also not let me choose it as the default program to open my eps files. Also after every cut now the kknife stays down and it did not before downloading from the new link. Now after every cut SignCut "drops" communication with my cutter and I have to unplug and restart it, every time. I did and now I have more problems than I had before. The only advice I got from tech support was uninstall and download from the link they provided. As far as my issue being resolved it isnt. Kimon don't think I don't appreciate your dedication to your customers by working after hours and holidays because I do and I was doing the same. Really frustrated over the whole ordeal and it is a shame because I really like Signcut I just wish it was a little more "stable" and reliable. I really don't understand why it has to be this difficult to get any issues resolved with them. so I could get caught up over the thanksgiving break but although they took my money (verified by CC) they have not updated my license so I am just hung out to dry until they come back from their break. I am very behind on customer orders so I went to their website and bought a one month sub. Seems all the times I had to uninstall and reinstall the program just to get it to work used up my license. I did and when tried to open it told me my license was expired (9/20/09 start date). Their solution was to uninstall and try to download again. I sent them a support request awhile back and never heard from them then out of the blue a couple of days ago I get an email that said they found my request during an audit and noticed that I had been using the software so was the issue resolved? I mailed them back no and had to explain the problem again.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |